Did you know? Compass is improving the way that children, youth and families access our services! Starting spring 2024, children and youth can now self-refer for free services directly through our website. We have also made things easier for community service providers, medical professionals and educators, to get support for their clients with just a few clicks of the mouse.
How to Access Services
Compass’s intake is the front door to services and supports for children and youth who need help with a mental health issue. Following the initial meeting, a Clinician will guide you through your next steps, which may involve short-term support options, ongoing services, long-term solutions, and referrals to other providers. It’s important to note, this is not a counselling service but an access point to a wide range of Compass programs including groups, therapy, and intensive services. You do not require an Ontario Health Card to access services at Compass.
Please call us at 1.800.815.7126 to book an appointment at our Chapleau site or select a virtual visit.
Crisis Intervention Services – Health Sciences North
If you or someone you know is in crisis or feeling overwhelmed, please contact Crisis Intervention Services – Health Sciences North. 24 hour hotline—365 days/year 1.877.841.1101 or 911.
If you would like to talk to a counsellor virtually please access:
If you would like to talk to someone in-person please check out our walk-in service, mindSPACE for times and locations of walk-in services. Youth aged 12-25 can access walk-in services at the Youth Wellness Hub
To inquire about wait times and your file please contact us at 1.800.815.7126.
No, a doctors referral is not required to access Compass’ services. If you are a child or youth 17 or under you may refer yourself. If you are a parent or caregiver, you may refer on behalf of your child (please note that youth aged 16-17 must provide consent to services).
Caregivers are often a key partner in treatment/services and should attend the intake appointment. Caregivers of young children (under 13) must attend the appointment to provide important information needed during intake. Older youth (e.g., 14-17) may attend the appointment alone, however, you are still encouraged to attend as you may have important information regarding your child/youth.
Intake appointments can take up to 2 hours, we strongly encourage caregivers to attend the appointment alone to ensure you can provide the focus and attention needed.
We offer in-person and virtual intake appointments. You may select from a drop down list of on site appointments or virtual by clicking on the location button on the referral form.
We offer virtual and in-person appointments. If you do not have access to the internet and would like to complete your intake over the phone, please call us at 1-800-815-7126 to make arrangements with one of our Administrative Assistants.
During the intake appointment, a clinician will start a conversation with you about what has brought you to Compass. They will ask questions about your mental health, your family, and what has been going on in your life. This information helps us better understand what types of supports you need. The clinician will guide you through the next steps and explain what to expect in services. Intake is not a counselling appointment but an access point to a wide range of Compass programs including groups, therapy, and intensive services. If you’re looking for a counselling appointment consider attending mindSPACE or contacting OneStopTalk for a virtual counselling session.
If you or someone you know is in crisis or feeling overwhelmed, please contact Crisis Intervention Services at Health Sciences North at 1.877.841.1101. This service is free and available 24/7 with virtual, mobile crisis and in-person options.
mindSPACE offers free in-person mental health services without an appointment for children and youth under 17. mindSPACE clinicians are available Tuesday and Thursday 11am-6:30pm (last session offered at 6:30pm)
If you’re aged 17 and under, a free virtual/phone single-session counseling service is available through OneStopTalk by calling 1.855.416.8255. OneStopTalk therapists are available Monday-Friday 12pm-8pm and Saturday 12pm-4pm
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